Hair Services Terms and Conditions
PLEASE READ THESE CROCHET BRAIDS BY TWANA SALON SERVICE AGREEMENT (“AGREEMENT”) CAREFULLY. WHEN YOU ACCEPT THESE TERMS THROUGH CROCHET BRAIDS BY TWANA , PAY US A FEE IN EXCHANGE FOR OUR SERVICES, OR OTHERWISE AGREE TO THE OWNER BOOKING AN APPOINTMENT FOR YOU, YOU AGREE TO THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT BOOK AN APPOINTMENT.
EFFECTIVE TERM DATE. This Agreement is effective as of the date you first accept these terms through our salon services scheduling page, pay us a fee in exchange for our salon services, or otherwise book a service through the Professional Barber, Twana James, whichever occurs soonest (“Effective Date”). The initial term for the salon services shall start on the date you accept this Agreement by submitting your booking your salon appointment (“Salon Agreement Start Date”) and continue for until the end time of your scheduled service appointment (“Term”).
This agreement is between Twan James, Owner & Professional Barber of Crochet Braids By Twana (“Stylist”), and you (“Client”) (collectively as the “Parties”).
APPOINTMENTS
Your appointments are very important to us. They are reserved especially for you. We understand that sometimes schedule adjustments are necessary, however, we require a 24-hour cancellation notice. Please understand that when you forget or cancel your reservation without providing enough notice, we miss the opportunity to fill that appointment time, and client on our waiting list miss the opportunity to receive services. The required deposit will not be refunded, but can be transferred to a rescheduled appointment at a later date.
We confirm all appointments via text, email, or phone call and send out appointment reminders based on your preference. You may opt-out at any time.
Any late arrival will shorten your appointment time and will not be made up by running into the next client’s scheduled appointment.
SCHEDULING
We recommend scheduling your next appointment reservation before you leave the salon or make your appointment to ensure you receive the best date and time for your services. Please arrive 10 minutes prior to your reservation in preparation for your service. When booking please include ALL services necessary, to insure the price and time of your appointment. Appointment duration is an estimated time, your appointment may be longer or shorter than the time listed.
You will be asked to provide a debit card to guarantee your reservation. All credit cards are safe and secure in our system. You are only charged in accordance with our cancellation/no-show policy. Our system complies with current data protection regulations.
CROCHET SERVICES
For all Crochet Services, A non-refundable 50% deposit is REQUIRED to book an appointment.
The deposit is non-refundable but can be transferred to another date within 30 days, should you need to reschedule. If the appointment is cancelled, the deposit fee is forfeited. Two consecutive missed appointments (rescheduled or canceled) will result in termination of services. No shows are not rebooked.
Please note that shampoo, ACV, and even crochet removal are all add-on services. If you'd like these services, you can book them with your appointment. If you do not want Shampoo Service, please arrive at the appointment with clean hair, freshly shampooed within 24 hours of the appointment. Please feel free to moisturize/oil scalp as needed.
CANCELLATIONS/NO SHOW POLICY
We recommend scheduling your next appointment reservation before you leave the salon or make your appointment to ensure you receive the best date and time for your services. Please arrive 10 minutes prior to your reservation in preparation for your service.
You will be asked to provide a debit or credit card to guarantee your reservation. All credit cards are safe and secure in our system. You are only charged in accordance with our cancellation/no-show policy. Our system complies with current data protection regulations.
RETURNS AND REFUNDS
There are currently no refunds at this time.
METHOD OF PAYMENT
We accept several forms of payment including Master Card, VISA, Cash, Cash App, Zelle, PayPal and Venmo. A debit or credit card is required to reserve an appointment but will not be charged unless your appointment is canceled less than 24 hours after scheduled services. Tips are accepted and appreciated, but not required.
PETS
Please leave your pets at home. It is against Virgina regulations for animals to be inside a salon unless it is a service animal.
GUESTS AND CHILDREN
Children and Guests are always welcome to come, however, Twana's studio space is limited. So please keep that in mind and give Twana courtesy notice if you're bringing anyone with you to the appointment.